COVID-19 Updated Return Policy
We are extending our return policies to 28 days starting from the date of your order's delivery. You will have 28 days to return your order, if your purchase is still in saleable condition, your refund will be credited to the original form of payment.
We will NOT accept a return of merchandise that has been and/or found:
Please email firstname.lastname@example.org and provide the order information:
We will NOT accept the exchange merchandise during COVID-19 pandemic. If exchange is needed, please place a new order. To waive your new order shipping charge, please contact us for further assistance.Note:
Shipping charge will be waived for new order of exchange only.
We will NOT accept returns or exchanges of merchandise marked as final sale; all sales are final under this category. No exception will be accepted. Your will find a note with brighter color font at product description if the merchandise is a final sale item.
We will NOT be able to cancel pre-order shoes order once it has been processed for production. Most of pre-order shoes sales are final and nonrefundable. Detailed information will be presented at product description.Note:
Shoes except pre-order are returnable, be sure to try on shoes on the carpet since shoes scuff very easily on any hard surface. Shoe boxes are an important part of product presentation, it must be returned undamaged.
Silk material is very fragile. All original materials including product protection bag & cloth hanger MUST be included and place properly onto the product to protect merchandise from damage during return shipments.Note:
Customer will be responsible for any damage return merchandise if protection bag or hanger is missing or misplaced for return purposes, the damaged merchandise will be returned to customer at customer's own cost.
Wool as a natural fiber keeps itself stain and wrinkle resistant, it does not need to wash often. If cleaning is needed, please follow the cleaning instructions.
Swimwear & Lingerie
For sanitary reasons, please try on swimwear and lingerie over underwear.
Special policy for order amount of $1000 or more
We suggest our customers submit orders reasonably. If a discount applied order's return merchandises value more than $1000 within a month, and these return merchandises are more than 80% of this order. A restocking fee plus an environment protection fee 10% of the order will be charged, and it will be deducted from part of the refund.
Please call us for immediate answers to questions regarding orders and shipping.
Toll Free +1 888.626.7534
Contact us by email: email@example.com
To return your order contact us by email: firstname.lastname@example.org