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Loyalty Program Policy

FANGYÁN loyalty program is an exclusive reward program for our account holders. Customer will be awarded Store Credits, the rewards can be redeemed for future purchases.

Once customer signs up an account, the customer will become a bronze tier member and will be eligible to receive reward benefits and perks.

Depending on total spend amount, customer will qualify for different tier levels. Each tier’s reward will be credited to the account 45 days after the date of purchase.

If a return merchandise purchased by using rewards, the rewards amount will be credited to customer’s account toward to next purchase. Any dollar amount of return merchandise that is NOT using rewards will be returned to the original form of payment.

Based upon the returning merchandise, any pending rewards will be adjusted according to return merchandise’s value.

Rewards will never expire, it may be used and combined with other coupons for future purchases. All Rewards information can be found in customer’s account.

Rewards are non-transferable and non-redeemable for cash.

Customer Care

Please call us for immediate answers to questions regarding orders and shipping.

Toll Free +1 888.626.7534

Contact us by email: customercare@fangyanstores.com

To return your order contact us by email: return@fangyanstores.com

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