Orders may be returned up to 30 days after your order ships. Your refund will be issued in two different methods.
To receive your store credit and waive the return shipping charge, simply place e.g. “Request fee waiver for return shipping” on the subject line.
We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund. All item(s) being returned must also be accompanied by original packaging, i.e., lingerie bags, swim bags and poly bags.
Final sale items are not eligible for return or exchange. Any item(s) marked final sale are not eligible for refunds, store credit or exchange.
If your order qualified for a free gift with purchase and the item(s) returned result in your order subtotal falling below the qualifying amount, the free gift must be returned. If you choose to keep the free gift, the retail value of the gift will be deducted from the refund amount.
We will not accept a return of any merchandise under the following conditions:
Order Return and Exchange
To return or exchange an order, please contact us: Customercare@Fangyanstores.com including the order information for further assistance.
We will NOT accept returns or exchanges for merchandise is marked Final Sale, prices are as marked, and all clearance sales are final.
We will NOT be able to cancel pre-order shoes order once it has been processed for production. Most of pre-order shoes sales are final and nonrefundable. Detailed information will be presented at product description.Note:
Shoes except pre-order are returnable, be sure to try on shoes on the carpet since shoes scuff very easily on any hard surface. Shoe boxes are an important part of product presentation, it must be returned undamaged.
Silk material is very fragile. All original materials including product protection bag & cloth hanger MUST be included and place properly onto the product to protect merchandise from damage during return shipments.Note:
Customer will be responsible for any damage return merchandise if protection bag or hanger is missing or misplaced for return purposes, the damaged merchandise will be returned to customer at customer's own cost.
Swimwear & Lingerie
For sanitary reasons, please try on swimwear and lingerie over underwear.
Special policy for orders' amount of $1000 or more
We suggest our customers submit orders reasonably. A restocking fee plus an environment protection fee 10% of the order will be charged if:
How long does a refund or exchange take to process?
Your return is making moves! From start to finish-line, please give your refund/exchange 10-15 days to get back to you.
Please call us for immediate answers to questions regarding orders and shipping.
Toll Free +1 888.626.7534
Contact us by email: firstname.lastname@example.org